Return and Refund Policy

Eligibility for Returns:

To be eligible for a return:

• Items must be unworn or unused, with all original tags attached, and in their original packaging.

• A receipt or proof of purchase is required.

• Items must be in re-sellable condition (unwashed, undamaged, and clean).

Non-Returnable Items:

• Custom or personalized products: This includes made-to-measure items and products with specific lining choices.

• Items purchased on sale or at a reduced price.

• Items sold in-person are sold as seen and are non-returnable unless faulty or damaged at the time of sale.

• Gift cards and perishable goods cannot be returned.

Requesting a Return:

• All returns must be pre-approved. Please email us at lucyandclay@lucygoldengirl.com to initiate your return.

• Items sent back without prior approval will not be accepted.

• Unless the item is faulty or an error on our part, the customer is responsible for return shipping costs.

Return Conditions:

• Returns must be made via a trackable shipping service, as we cannot process refunds for items lost in transit.

• Items returned in used or unclean condition may be rejected or subject to a $5.00 cleaning fee.

Once we’ve received and inspected your return, we will notify you of the refund status:

• Approved refunds will be processed within 14 days to your original payment method.

• Please note, it may take additional time for your bank or credit card company to process the refund.

• If more than 30 days have passed since we approved and received your return, please contact us at lucyandclay@lucygoldengirl.com

We cannot process any refunds requested more than 28 days after delivery.

• Cancellations must be requested within 5 days of purchase.

• If the order has already been handmade or started, cancellations cannot be accepted.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at lucyandclay@lucygoldengirl.com so we can evaluate and resolve the issue.

• For online purchases: We do not offer direct exchanges. Please return the unwanted item and place a new order.

• For in-store purchases: Exchanges may be accepted for unused items with original tags and packaging. Exchanges will not be accepted for made-to-measure or personalized items.

• General wear and tear is not eligible for refunds or replacements.

• We are not responsible for damage caused by misuse, unsafe storage, or pet use.

• Products found to have a genuine fault will be inspected, and a resolution will be provided.